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Complaints

Complaints

22 February · 2017

If for any reason you are not satisfied with a service provided by Söderberg & Partners, you must contact us as soon as possible.

If you have a complaint, you should in the first instance contact the member of staff at Söderberg & Partners with whom you had contact regarding the matter to which the complaint refers. If you are still dissatisfied after this, you can proceed by writing to the complaints manager at Söderberg & Partners.

When you submit a written complaint, you should attach copies of relevant documents. It is useful to indicate which employees at Söderberg & Partners you had contact with in this matter, and when the contact occurred.

If the complaint is considered to be a simple error or misunderstanding, this will be resolved as soon as possible. If we are unable to respond to your case within 14 days of receiving the complaint, you will be given written information to this effect, and details about the future course of your case.

It is Söderberg & Partners' aim that each complaint will be dealt with quickly, efficiently and in a caring way.

 

Where to send your complaints

Söderberg & Partners Insurance Consulting AB
Söderberg & Partners Securities AB
Att: Klagomålsansvarig
Box 7785, 103 96 Stockholm

How to proceed

If you are not satisfied after you complained in writing and received your item dealt with, you can turn to the National Board for Consumer Complaints. You can also get free help from instances Consumer Banking and Finance Bureau, Consumers Insurance Bureau and consumer guidance in your community.


National Board for Consumer Disputes
Phone: 00468-555 017 00
Webaddress: www.arn.se

Consumer Banking and Finance Bureau
Phone: 0046200-25 58 00
Webadress: bankforsakring.konsumenternas.se

Consumers Insurance Bureau
Phone: 0046200-22 58 00
Webbaddress: bankforsakring.konsumenternas.se

Consumer guidance in your community
Phone: Contact your municipality
Webbaddress: www.konsumentverket.se