Complaints

If for any reason you are not satisfied with a service provided by Söderberg & Partners, you must contact us as soon as possible.

If you have a complaint, you should in the first instance contact the member of staff at Söderberg & Partners with whom you had contact regarding the matter to which the complaint refers. If you are still dissatisfied after this, you can proceed by writing to the complaints manager at Söderberg & Partners.

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Dispute resolution

If you are not satisfied after making a written complaint and having your case dealt with, you can apply to the National Board for Consumer Disputes.

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Registration & supervision

In order to pursue insurance mediation activities, the insurance broker must be registered with the Swedish Companies Registration Office. Söderberg & Partners' insurance brokerage companies are registered with the Swedish Companies Registration Office for the provision of life insurance and, where appropriate, mutual funds and general insurance.

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